SOLUTIONS

Synergies has accumulated experience in many aspects of Outsourced Professional Services. We currently provide services to U.S. and LATAM based Fortune 500 and small to medium sized companies.

Customer Care

We provide exceptional customer experience, while resolving the customers’ problems and confirming or reaffirming confidence in your brand.

  • Membership Services
  • Claims Resolutions
  • Content Mediation
  • Orders
  • Customer Satisfaction
  • Complaint Management
  • Service Request
  • After Hours Customer Care
  • Appointment Setting
  • Patient Follow-up
  • Information Hotline
  • Answering/Message Service

BPO/KPO

We provide end-to-end BPO/KPO services that help improve our clients’ efficiency and productivity while delivering measurable results.

    • Dispatch & Scheduling
    • Data Verification and Transformation
    • Insurance Payout
    • Document Management
    • Public Records Search/Credit Checks
    • Insurance Claims & Claims Resolution
    • Case Auditing and Loss Mitigation

Sales

We take over our clients’ sales process and help them achieve better results under a fully managed and supported environment.

    • Lead Generation
    • Upselling
    • Closing
    • Retention
    • Order Taking
    • Problem Resolution

IT SERVICES

Our certified IT professionals are skilled in handling everything from basic troubleshooting to the development and implementation of support solutions for your products.

    • Help Desk
    • ID Management
    • Systems Support
    • Software Development
    • Software QA/Testing
    • Configuration and Release Mgmt

Professional Services

Our experienced subject matter professionals can help you with a variety of services that meet your needs and let you focus on your core competencies.

    • Financial Auditing
    • Compliance Auditing
    • Telemedicine Staffing (patient monitoring, 2nd opinion diagnostics, ect
    • Loss Mitigation
    • Market Research
    • Medical Accreditation Services

     



INDUSTRIES

Our knowledge of the unique challenges and customer needs of these growing industries, gained from the extensive experience across these wide
range of verticals, guarantees a consistent delivery of exceptional service to each industry need.


FINANCIAL

LEGAL

COMPLIANCE AUDIT

REAL ESTATE

E-COMMERCE

HEALTHCARE

TECHNOLOGY

INSURANCE

BANKING

COMMUNICATIONS

HISPANIC MARKET